Terms and Conditions
These terms explain how we arrange maintenance for real estate agents, strata and building managers, landlords, homeowners and commercial clients. Send enquiries and work orders through our contact page or email [email protected].
📝Services Offered
We provide general repairs, rental and common-property maintenance, painting, plastering, minor carpentry, IT support and suitable smart-technology work. The agreed quote or work order defines the scope. Regulated electrical, plumbing and smoke alarm work is handled by appropriately licensed personnel; routine smoke alarm work is not certification of an entire building’s fire safety systems.
🏡Service Areas
We service Central and Greater Sydney, including (but not limited to) Sydney CBD, Pyrmont, Glebe, Redfern, Parramatta, Ryde, Strathfield, Canterbury, and Wentworth Point. If you’re unsure if we service your area, please get in touch.
💬Quotes and Bookings
Quotes are valid for 14 days unless otherwise stated. Provide the property address, repair list, photos where available, work-order reference and the person authorised to approve work.
For agency or strata instructions, identify the owner, owners corporation or other client on whose behalf you are acting, the invoicing details and any spending limit. Acceptance of a quote and approval of access arrangements are separate steps; attendance is confirmed with you.
Additional work or changes to an accepted scope are discussed and quoted for approval before proceeding. There is no automatic percentage variation fee under these terms. Required owner, strata or other approvals must be identified before work is arranged.
💵Pricing and Payments
Pricing may be by agreed quote or hourly rate, depending on the work. Materials, travel and any other applicable charges are confirmed before approval. Payment is due on completion unless different terms have been agreed in writing.
Property managers should supply the correct billing party, property address and purchase-order or work-order reference. Commercial invoicing arrangements are agreed separately; sending a work order does not by itself establish a credit account or a particular payment period. Materials supplied remain our property until paid for, to the extent permitted by law.
❌Cancellations and 🔁Rescheduling
Please provide at least 24 hours’ notice to cancel or reschedule. Any applicable cancellation or failed-access charge must have been disclosed and agreed, and remains subject to applicable law.
Weather, unsafe conditions, access problems or supply delays may require rescheduling. We will discuss revised arrangements; no same-day, emergency or fixed response-time commitment applies unless specifically agreed.
🛡️Warranties and Liability
Our existing workmanship guarantee is 12 months from completion. Manufacturer warranties may also apply to supplied products. Contact us with the property, job reference and details of a concern so it can be assessed.
These terms do not exclude, restrict or modify consumer guarantees or any other rights and remedies that cannot lawfully be excluded under Australian law. Any applicable statutory rights continue in addition to the workmanship guarantee. The scope, cause and appropriate remedy for a reported issue must be assessed rather than assumed.
🔑Site Access and Client Responsibilities
Provide an authorised access contact, relevant tenant or resident arrangements, key collection instructions and any building induction, parking or lift-booking requirements. The instructing party must ensure that entry has been lawfully arranged; an agent’s work order is not a substitute for any required tenant notice or consent.
Identify whether work concerns private-lot or common property and who can approve each item. Tell us about known hazards, restricted areas, pets and belongings that could affect safe access. Access to additional areas or additional work requires the appropriate approval.
🦺Worksite Safety and Compliance
Work must be suitable for the site and within the agreed scope and relevant trade requirements. Tell us about known asbestos, moisture, structural, electrical or other safety concerns before attendance.
If an unexpected hazard or concealed defect is identified, affected work may pause while further assessment, an appropriate specialist or revised approval is arranged. We do not represent a minor repair as a building-wide inspection or compliance certification.
👷♂️Subcontractors
Appropriate specialist personnel may be arranged where a job requires particular skills or licences. The proposed scope and relevant access arrangements are discussed with the authorising contact. Licence and insurance information can be requested for the agreed work.
📸Photography and 📣Marketing
Request before-and-after photos or other completion documentation when arranging the job. Documentation is shared with the authorised contact for the agreed maintenance purpose, with consideration for tenants, residents and personal belongings.
Permission for job documentation is not permission to use identifiable property or occupant information in marketing. Separate permission is sought for such marketing use.
📄Insurance
Ask for insurance information relevant to the proposed work before approval. We can discuss any documentation your agency, strata scheme or building manager requires as part of the work arrangements.
🤝Dispute Resolution
In the event of a dispute, both parties agree to first attempt to resolve the matter through direct communication. If unresolved, disputes may be referred to mediation or an appropriate tribunal.
🔒Privacy Policy
We take your privacy seriously. Please refer to our Privacy Policy for how we collect, store, and protect your information.
📜Governing Law
These terms are governed by the laws of New South Wales, Australia.
📝Changes to These Terms
Updated terms are published on this page. Changes do not retrospectively alter an already agreed job without agreement, and cannot remove rights that cannot lawfully be excluded. Contact us to clarify which quote, work order and agreed terms apply to your job.